Surfside Engraving is committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation.
Surfside Engraving needs to collect certain personal information in order to properly carry out its functions and activities. The types of information that the Company collects will depend on the circumstances of the individual’s involvement or contact with the Company.
Collection of personal information and how we collect it
In order to provide services to you, we may ask for personal information such as your name, address, telephone number or email address. The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable.
Examples of where we may collect personal information include, but are not limited to, when you make an instore or online purchase, put goods on hold, provide information via social media pages, send us an enquiry or provide us with feedback.
Generally, you have no obligation to provide any information requested by Surfside Engraving. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
Collection of personal information through Websites, Social Media and Apps
Information is automatically collected through your use of Surfside Engraving, social media and apps. Cookies are small text files that websites or apps may place on your computer or device, and are used to recognise repeat users of websites and remember user preferences.
We may collect this information both anonymously and in relation to personal user accounts. Cookies may also be used to allow the website to track usage behaviour and aggregate data to allow Surfside Engraving to customise a user’s experience on their websites. This information is used and disclosed by Surfside Engraving for purposes including statistical analysis Surfside Engraving to improve the functionality and usability of the website and our apps.
Purpose of collection of your personal information
The main purposes for which we collect, hold, use and disclose personal information are:
- answering queries, resolving complaints and responding to social media
- to provide you with services you have requested from us
- promoting Surfside engraving, including through direct marketing, events and competitions, public relations and social media
- performing research and statistical analysis
- helping us tailor existing or develop new products, services or offers,
- protecting the security of our team members, customers, suppliers and merchandise (including fraud prevention)
- requirements under law or regulations, or for other purposes explained at the time of collection
- recruiting team members and contractors
- Sharing of personal information
We may share your personal information with third parties where appropriate for the purposes set out above, including:
- financial institutions for payment processing
- regulatory, investigative or government bodies to comply with laws and regulations
You must have their consent beforehand, and we may ask you to provide evidence of that consent. You should not provide someone else’s information if you don’t have their consent, or for malicious purposes.
Access to, and correction of, personal information
We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
We will provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will provide access in the manner that you have requested provided it is reasonable and practicable for us to do so. A fee may be charged to cover our reasonable costs of locating the information and providing it to you.
Where you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, or irrelevant, we will take reasonable steps to correct that information to ensure that the information is accurate, up-to-date, and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.
Please contact our Customer Support team on 07 5534 8694 or the Privacy Officer if you would like to access or to correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests to ensure that the personal information we hold about you is properly protected.
Security of Personal Information
Surfside Engraving takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. This includes protection measures, security restrictions on access to Surfside Engraving’s computer systems, controlled access to Surfside Engraving premises, policies on document storage and security, and workplace policies. Information is stored in different ways, including in paper and electronic form.
We take reasonable steps to:
- ensure access to and use of personal information within Surfside Engraving is appropriately limited to prevent misuse or unlawful disclosure of information.
- ensure that the personal information that we use and disclose is accurate, up to date and complete;
- destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the Australian Privacy Principles.
- ensure that in instances where other organisations provide support and or services ,Surfside Engraving requires them to appropriately safeguard the privacy of the information provided to them.
We endeavour to protect the personal information of users of our website, however, we cannot guarantee the security of information you disclose online – you disclose that information at your own risk.
If you are concerned about sending your information over the internet, you can contact Surfside Engraving or the Privacy Officer. If you become aware of any security breach, please let us know as soon as possible.
All complaints received by the Privacy Officer will be handled in a fair, confidential, and timely manner. We will respond to you by your preferred contact method if you have indicated one.
Further information about the Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Privacy Commissioner’s website www.oaic.gov.au or on 1300 363 992.